Don't confuse users with poor copy
PM tip: Don’t confuse users with poor copy.

Here’s Swiggy’s “No bag” toggle when it's disabled:
- The switch is ON, implying "I don't need a bag"
- But the copy says: “Due to high demand, No bag delivery is currently unavailable”
and then in the copy itself,
- you first read “No bag delivery” > I won't get a bag?
- then “unavailable” > wait, so I will get a bag?
mental maths: “No bag delivery” is unavailable so I'll (probably) get a bag? but wait the toggle is on so I won't get a bag?
why not just remove the option if it's unavailable. 🤷♂️